feat: comprehensive design system overhaul

Applied impeccable design critique, audit, harden, layout, distill, and polish across all pages.

DESIGN SYSTEM:
- Created PRODUCT.md (5 design principles, WCAG 2.1 AA target)
- Created DESIGN.md (34 color tokens, 6 radius scale, full component spec)
- Created .impeccable/design.json (sidecar with tonal ramps, shadows, motion)

ACCESSIBILITY:
- 33 aria-labels across 7 pages (was ~13)
- 63 <label> elements (was ~30)
- 6 <main> landmarks + role=navigation on all sidebars
- Esc to close modals on 4 pages
- Keyboard shortcuts (Ctrl+J/K, Ctrl+F) on chat

THEMING:
- 216 hardcoded colors replaced with var() references
- 449 !important removed from dark-mode.css
- Dark mode script unified (was duplicated 9x inline)
- All modals converted to .modal-overlay + .modal design system classes

CHAT:
- Error states for messages (.msg.erro, .msg.enviando)
- Connection status indicator
- Confirmation modal before finalizar
- Input bar reorganized (3 visible actions, + menu)
- Right panel accordions
- Send button disabled when empty
- Touch targets 44px on mobile

CLIENT DETAIL:
- Tabs/badges/sub-tabs use CSS classes instead of inline styles
- 'Iniciar Conversa' button now primary action
- alert() replaced with inline feedback
- Modal converted to design system classes

CLIENT LIST:
- Modal moved inside <body> (was HTML-invalid)
- alert() replaced with inline feedback
- Modal uses .show pattern

SETTINGS:
- 4 modals converted to design system classes
- 14 alert() calls replaced with inline feedback
- fecharModal() uses classList instead of style.display

ROUTES:
- border-radius normalized, hardcoded colors fixed

Score progression:
  Chat:        23 → 32/40
  Client List: 32 → 35/40
  Client Detail: 26 → 30/40
  Settings:     29 → 35/40
  Routes:       37 → 38/40
  Audit (project): 14/20 → 17/20
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Strip a design to its essence. Remove anything that doesn't earn its place: redundant elements, repeated information, decorative noise, cosmetic complexity.
---
## Assess Current State
Analyze what makes the design feel complex or cluttered:
1. **Identify complexity sources**:
- **Too many elements**: Competing buttons, redundant information, visual clutter
- **Excessive variation**: Too many colors, fonts, sizes, styles without purpose
- **Information overload**: Everything visible at once, no progressive disclosure
- **Visual noise**: Unnecessary borders, shadows, backgrounds, decorations
- **Confusing hierarchy**: Unclear what matters most
- **Feature creep**: Too many options, actions, or paths forward
2. **Find the essence**:
- What's the primary user goal? (There should be ONE)
- What's actually necessary vs nice-to-have?
- What can be removed, hidden, or combined?
- What's the 20% that delivers 80% of value?
If any of these are unclear from the codebase, ask the user directly to clarify what you cannot infer.
**CRITICAL**: Simplicity is not about removing features. It's about removing obstacles between users and their goals. Every element should justify its existence.
## Plan Simplification
Create a ruthless editing strategy:
- **Core purpose**: What's the ONE thing this should accomplish?
- **Essential elements**: What's truly necessary to achieve that purpose?
- **Progressive disclosure**: What can be hidden until needed?
- **Consolidation opportunities**: What can be combined or integrated?
**IMPORTANT**: Simplification is hard. It requires saying no to good ideas to make room for great execution. Be ruthless.
## Simplify the Design
Systematically remove complexity across these dimensions:
### Information Architecture
- **Reduce scope**: Remove secondary actions, optional features, redundant information
- **Progressive disclosure**: Hide complexity behind clear entry points (accordions, modals, step-through flows)
- **Combine related actions**: Merge similar buttons, consolidate forms, group related content
- **Clear hierarchy**: ONE primary action, few secondary actions, everything else tertiary or hidden
- **Remove redundancy**: If it's said elsewhere, don't repeat it here
### Visual Simplification
- **Reduce color palette**: Use 1-2 colors plus neutrals, not 5-7 colors
- **Limit typography**: One font family, 3-4 sizes maximum, 2-3 weights
- **Remove decorations**: Eliminate borders, shadows, backgrounds that don't serve hierarchy or function
- **Flatten structure**: Reduce nesting, remove unnecessary containers; never nest cards inside cards
- **Remove unnecessary cards**: Cards aren't needed for basic layout; use spacing and alignment instead
- **Consistent spacing**: Use one spacing scale, remove arbitrary gaps
### Layout Simplification
- **Linear flow**: Replace complex grids with simple vertical flow where possible
- **Remove sidebars**: Move secondary content inline or hide it
- **Full-width**: Use available space generously instead of complex multi-column layouts
- **Consistent alignment**: Pick left or center, stick with it
- **Generous white space**: Let content breathe, don't pack everything tight
### Interaction Simplification
- **Reduce choices**: Fewer buttons, fewer options, clearer path forward (paradox of choice is real)
- **Smart defaults**: Make common choices automatic, only ask when necessary
- **Inline actions**: Replace modal flows with inline editing where possible
- **Remove steps**: Can signup be one step instead of three? Can checkout be simplified?
- **Clear CTAs**: ONE obvious next step, not five competing actions
### Content Simplification
- **Shorter copy**: Cut every sentence in half, then do it again
- **Active voice**: "Save changes" not "Changes will be saved"
- **Remove jargon**: Plain language always wins
- **Scannable structure**: Short paragraphs, bullet points, clear headings
- **Essential information only**: Remove marketing fluff, legalese, hedging
- **Remove redundant copy**: No headers restating intros, no repeated explanations, say it once
### Code Simplification
- **Remove unused code**: Dead CSS, unused components, orphaned files
- **Flatten component trees**: Reduce nesting depth
- **Consolidate styles**: Merge similar styles, use utilities consistently
- **Reduce variants**: Does that component need 12 variations, or can 3 cover 90% of cases?
**NEVER**:
- Remove necessary functionality (simplicity ≠ feature-less)
- Sacrifice accessibility for simplicity (clear labels and ARIA still required)
- Make things so simple they're unclear (mystery ≠ minimalism)
- Remove information users need to make decisions
- Eliminate hierarchy completely (some things should stand out)
- Oversimplify complex domains (match complexity to actual task complexity)
## Verify Simplification
Ensure simplification improves usability:
- **Faster task completion**: Can users accomplish goals more quickly?
- **Reduced cognitive load**: Is it easier to understand what to do?
- **Still complete**: Are all necessary features still accessible?
- **Clearer hierarchy**: Is it obvious what matters most?
- **Better performance**: Does simpler design load faster?
## Document Removed Complexity
If you removed features or options:
- Document why they were removed
- Consider if they need alternative access points
- Note any user feedback to monitor
When the cuts feel right, hand off to `/impeccable polish` for the final pass. As Antoine de Saint-Exupéry put it: "Perfection is achieved not when there is nothing more to add, but when there is nothing left to take away."